This quote highlights the importance of asking questions from a place of respect and curiosity. By framing inquiries as "what" or "how" questions, one acknowledges another's expertise and implicitly grants them authority within the conversation. This approach allows individuals to feel valued and listened to, fostering an environment where they are more willing to share their knowledge.
The deeper meaning of this quote delves into the dynamics of power in communication. When someone is asked how to do something or what to consider, it positions the questioner as a learner rather than an authority figure, which can disarm potential resistance and open up lines of communication. This strategy leverages the human need for validation and recognition, making the respondent feel empowered and more likely to engage fully in the dialogue. Consequently, this approach can lead to more productive conversations where information is shared freely, leading to better understanding and collaboration.
Christopher Voss is a former FBI hostage negotiator and an expert on negotiation strategies. His background in high-stakes negotiations informs his insights into effective communication techniques, which he shares through books, lectures, and media appearances. The quote reflects his belief that acknowledging the expertise of others can be a powerful tool for achieving mutual understanding and cooperation.
