" Broken-windows enforcement is really about controlling behavior to such an extent you change it: If you deal with the little things, you can keep them from going into the big things. Zero tolerance implies zealotry. It’s oppressive. And it’s not achievable. You’re never going to be in a position to eliminate all crime. "
- William Bratton

The quote suggests that efforts to maintain a clean and orderly environment can have broader implications beyond just cleanliness. It implies that by addressing minor issues such as broken windows, one can prevent larger problems from arising. This approach aims to control behavior through strict enforcement of rules, with the belief that small infractions can lead to more serious crimes if left unchecked.

On a deeper level, the quote highlights the tension between maintaining order and being overly restrictive or oppressive. The concept of zero tolerance is criticized for its zealotry, suggesting that while it may seem effective on the surface, it can also become an oppressive tool that fails to address underlying issues. William Bratton's statement challenges the notion that complete eradication of crime is possible through such strict measures, indicating that a balanced approach might be more sustainable and humane.

William Bratton, a prominent figure in law enforcement, holds extensive experience as a police commissioner in both New York City and Los Angeles. Known for his role in implementing the "broken windows" theory during his tenure in New York, he has since critiqued aspects of this strategy, advocating for a more nuanced approach to maintaining public safety and order.